Managed Services

Hornet offers the complete spectrum of IT Infrastructure Services to its customers,to help them build and manage a highly available, reliable IT infrastructure capable of meeting the dynamic needs of their business. Our tried and tested service delivery framework coupled with the best in class tools ensures that our customers’ infrastructure is dependable and compliant with industry best practices. Our wide range of services ensures that you are able to concentrate on your core business while we manage your IT infrastructure and provide support services to your customers. We deliver SLA based remote managed services adhering to the ITIL framework while providing round the clock services and striving to reduce down times. Through the ITIL model we plan, implement and improve service management processes in your organisation. We have developed and implemented in-house ITIL compliant tools to streamline business processes. Together with increased management control and reduced risks, we help you reduce costs through strong business alignment and professional service culture.

Data Center Management

Expertise includes both monitoring, managing and maintaining an existing data center or build either a primary or secondary data center from the ground up. The offering also includes the following services (a) Monitoring services (b) Administration services (c) Diagnostic & Trouble Shooting services. For ensuring effective problem resolution, we employ both remote diagnosis/resolution and onsite support.

Application Management Services

At Hornet, our Application Management services focus on application administration and production support of enterprise applications. It includes the following:

  • Installation and configuration
  • Application administration
  • Performance monitoring and management
  • Upgrade, Patch and Migration management
  • System integration services
  • Security Audit services

Applications covered include SAP, Oracle, Microsoft business solutions, J2EE apps and other web applications.

IT Service Desk

The IT Service Desk is a single point of contact for all your IT service requests and other technology issues. We provide help desk, asset management and vendor management along with a focused approach for integrating business processes into the IT service management infrastructure. Governed by ITIL standards, our processes cover support and delivery of projects and are automated through workflows.

End User Computing Services

End User Services cover various services like desktop management (also including laptops and peripheral devices), anti-virus management, LAN management and client recovery services. We provide technical and functional support for any application usage issues you may face.